Frequently Asked Questions
If you have any questions that are not addressed below, please reach out to us and we'll be happy to help!
Once your order is placed, it takes our team 7-10 days to complete the order and ship it to you.
We expect all our customers to always be 100% happy with their purchase. If you are not, please contact us and we’ll be happy to work with you to make it right or, for non-personalized items, issue a full refund! Due to the unique nature of personalized work, we are unable to accept returns on custom orders.
Absolutely! Just go to our online store, give us a call or email us and we can work with you to get you exactly what you want.
Of course! If you have a need for a custom order, please contact us and we’ll be happy to work with you to design the perfect creation for your wants and needs.
We are truly a family run business. We purchase our borosilicate from glass shops here in North Carolina, Indiana and Oregon. All straws are made and etched in our home!
Our straws are truly Made in the USA!
Yes! We understand that there are special situations that require a special straw and we’re here to help! If you require a straw length that you don’t see in our store, please email us at firstname.lastname@example.org and we’ll be happy to work with you!
Yes! Ours straws are guaranteed for breakage for life, regardless of the circumstances. We just ask that you cover the cost of shipping. If your straw has been broken, simply go to the Straw Replacement page and fill out the form.
Yes! Our straws are made of borosilicate glass, making them dishwasher, microwave, heat, and cold safe. Because they are glass, they are non-porous, so nothing can ever leach into your beverage. Unlike metal straws, glass will not chemically react with any liquid.
We have any number of colors to choose from including black, clear, pink, green, blue, yellow, white, orange, gray, and more. We will be happy to work with you to provide specific colors or a random assortment. If there is a color you’re looking for that we haven’t mentioned on our site, please contact us and our team will be happy to work with you to see what we can do.
Both straight and slightly bent straws are always on hand and immediately available in 7, 8, and 9 inch lengths and straight in the 10 inch smoothie straws. Other lengths can also be available on special request, just contact us and let us know and we’d be happy to work with you!
Straw widths range from 8mm to 12mm. All specified width are the outer diameter of the straw. The straw wall will generally have a thickness of about 2mm.
Although we try our best, our straws are created individually by hand, which can result in slight variations in length, wall thickness, and bend.
Yes! We have single-straw sleeves made from durable, soft-sided, canvas. The integrity of the canvas helps protect your straws from everyday hazards. These sleeves are sleek and great for tossing into your bag.
Our busy family carries them in a backpack, purse, and pockets, so they are ready to go anytime we stop for a drink.